Cancellation Policy

Within 12 hours (order cancellation)

Every order can be cancelled within 12 hours of being placed, for any reason, for a full refund to the paying card, because we have not yet placed the supplier order. Email support@syzero.ai with your order number, or use the cancel link in your confirmation email. This operational window is separate from the statutory cooling-off right below.

After 12 hours, before delivery

Your order is being sourced and shipped. Contact us anyway — where we can still stop it, we will, and refund you in full. Where we cannot, your cooling-off right applies from the day it is delivered.

Cooling-off after delivery (ECTA section 44)

You may cancel an online purchase without reason within 7 (seven) days after delivery; we refund the full amount within 30 days and you bear only the direct cost of returning the goods. See the Refund & Return Policy, including the ECTA section 42(2) exclusions.

If your order followed direct marketing (CPA section 16)

If your purchase resulted from direct marketing, you may also cancel it without reason within 5 business days after the later of the order or delivery, and we refund you within 15 business days of your notice.

When we cancel

If an item is out of stock or a genuine pricing error occurs, we may cancel the affected order and refund any payment in full (ECTA section 46).