Refund & Return Policy

Cancelling before sourcing (12-hour window)

Cancel any order within 12 hours of placing it — one email or click, no reason needed — for a full, immediate refund, because we have not yet placed the supplier order. This is an operational order-cancellation window, separate from and additional to the statutory returns below. After 12 hours your order is already being sourced.

Cooling-off returns (ECTA section 44)

Because you buy over the internet, you may cancel your purchase without reason and without penalty within 7 (seven) days after the date you receive the goods. Notify us at support@syzero.ai and return the goods. The only charge you bear is the direct cost of returning them, and we refund the full amount paid within 30 days of cancellation. This right does not apply to the goods excluded by ECTA section 42(2), including perishable or everyday-consumption goods, goods made to your specifications, newspapers and periodicals, and audio, video or software you have unsealed.

Defective or unsafe goods (CPA section 55 and section 56)

If, within 6 months of delivery, goods are not of good quality, not in good working order, defective or not reasonably suitable for their intended purpose, you may return them at our risk and expense and choose — your choice — a repair, a replacement, or a full refund. If we repair an item and the same or a related failure happens again within 3 months of that repair, we will replace the item or refund you. These rights are in addition to any others you have in law and cannot be signed away.

Goods not as described or unfit for a stated purpose

If goods do not match their description, or do not suit a particular purpose you told us about before buying and you find them unsuitable within 10 business days of delivery, you may return them for a refund (CPA section 20 and section 55).

Items we cannot accept back for change of mind

The cooling-off right above does not cover the ECTA section 42(2) exclusions — for example perishable goods, made-to-order items, unsealed audio, video or software, and newspapers, magazines or periodicals. Your defect rights under CPA sections 55 and 56 still apply to these.

Damaged on arrival

Check your parcel when it lands and tell us about any damage as soon as you reasonably can — a photo is usually all we need, and we replace damaged items without waiting for a courier claim.

How to start a return

Email support@syzero.ai with your order number. We reply with the return address. Refunds go back to the card that paid, within the timeframes above.